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  International roaming
 
 
 

With the international roaming service, nothing can prevent you from keeping in touch with everyone, whenever and wherever you are in the world. Numerous networks in the world are now available to choose from that can make you feel safer, more comfortable and more communicative. You will be able to keep up with all uncompleted issues before travelling and with comfort. You get more information about all matters related to international roaming that is included in Postpaid plans. Read the details.

 



 

Ahel Service

“Amman in the Heart” Service

You can now use the roaming service through Zain and Orange Jordan networks with distinctive rates for outgoing calls, and receive calls from Jawwal, Zain and Orange Jordan networks free of charge.

You can also enjoy a variety of daily, weekly and monthly internet bundles while roaming on Zain Jordan network only.

To enjoy the bundles, please call *360#

Postpaid bundles

Monthly Bundle

Rate of Bundle / NIS

3GB

29

7GB

59

 

  • Receive calls from Jawwal, Zain and Orange Jordan networks free of charge.
  • Outgoing calls to your family for 0.75NIS per minute towards Jawwal while roaming on “Zain Jordan” and “Orange Jordan”; please note that the charging unit is in minutes.
  • Make calls towards the other Palestinian and Jordanian networks for 0.99NIS per minute.
  • Send SMS with low and competitive rates.
  • The offer is valid until 31/12/2016.

Destination

Unit

Rate per Minute (NIS)

Incoming calls from Jawwal, Zain and Orange Jordan

Minute

Free

Calls towards Jawwal

Minute

0.75

 Calls towards other Palestinian and Jordanian networks

Minute

0.99

Incoming calls from the other destinations except for Jawwal, Zain and Orange Jordan

Minute

0.89

International Calls

Minute

12.00

Calls towards Israeli networks

Minute

12.00

Thuraya (88216)

Minute

25.00

Artificial Satellites

Minute

65.00

SMS

SMS

0.49

Towards 111, 1122, 1234

Minute

0.39

Towards voicemail *551

Minute

0.12

Internet services

MB

4.45

*Rates above are not subject to VAT

Notes:

  • Charging is not based on relative basis when subscribing to the internet bundles. Please note that the rate per kilobyte after using the bundle or before your purchase it is 0.04NIS per 10KB.
  • The bundles are not automatically renewed.
  • The offer is valid until 31/12/2016.

General Information:

Subscribers who are roaming using Zain and Orange Jordan networks can make calls towards the Customer Service Center (111) free of charge.

For more information, please call 111

 

 


In-flight Roaming

 

This service enables you to call and text on board 40 airplanes especially equipped for this service while flying on the airlines of Saudi Arabia, Jordon, Oman, Qatar, Libya, Kuwait, Britain, and Portugal, in addition to Asia Air.

This service will be available at an altitude of 4000 m, but it can't be used on taking off and landing. It will be announced by the aircraft crew.

 

Rates:

On air:

·Receiving calls: 7 NIS / min

·Sending SMS: 3 NIS / message

·Internet service: 88 NIS / MB

·Making calls: 11 NIS / min

AeroMobil:

·Receiving calls: 7 NIS / min

·Sending SMS: 4 NIS / message

·Making calls: 20 NIS / min

·Internet service: 70 NIS / MB


How to get this service?

 

To get international roaming service, you need to be a Postpaid subscriber and all your dues are paid.

 

You need to do the following:

·Fill in the service application form.

·Pay the retrieved insurance either in cash or by bank guarantee.

·This process is accomplished only through   visiting subscriber service centres and can't be done on the phone.

 

If you would like to suspend the service, you need to visit  the subscriber service centres and fill in a suspension form to retrieve your insurance in cash or by bank guarantee.

If you would like only to receive calls and send and receive short messages, you can request the service through calling 111.

 


What are the countries that have Mobile Internet agreement with Jawwal?

 

Live Operators
No. Operator Country
1 Djezzy  Algeria
2 Personal Argentina
3 Telefonica Moviles Argentina
4 Telstra Australia
5 Zain Bahrain
6 MTS Belarus
7 Life Belarus
8 Base  Belgium
9 Belgacom Mobile Belgium
10 TIGO Telecel Bolivia Bolivia
11 BH Telecom Bosnia
12 TIM Brazil
13 Vivo Brazil
14 Vivacom Bulgaria
15 Mobiltel Bulgaria
16 TMIC (hello) Cambodia
17 CamGSM Cambodia
18 Rogers Canada
19 Bell Canada
20 Telus Canada
21 Cable & Wireless Channel Island
22 Telefónica Móviles Colombia
23 TIGO Movil Colombia
24 Vodacom Congo
25 TIGO Oasis Congo DRC
26 VIP Croatia
27 Tele2  Croatia
28 T-Mobile Czech Republic 
29 MTN Côte d'Ivoire 
30 TDC  Denmark 
31 Telia Sonera   Denmark 
32 Alegro Ecuador
33 Vodafone Egypt
34 Etisalat Egypt
35 Mobinil Egypt
36 Telefónica Móviles El Salvador
37 Telemovil/ TIGO EL Salvador EL Salvador
38 Elisa Estonia
39 EMT Estonia
40 Digicel Fiji Fiji
41 Orange France
42 Qcell  Gambia 
43 Geocell Georgia
44 Eplus Germany
45 T-Mobile Germany
46 Zain  Ghana
47 Vodafone Greece
48 Wind Greece
49 Telefonica Guatemala
50 MIC (Comcel) Guatemala
51 Comcel Haiti
52 Tigo Honduras
53 SmarTone/Vodafone  Hong Kong
54 CSL Hongkong
55 Peoples HongKong
56 PCCW Hongkong
57 Viking Wireless - IMC Iceland - Worldcell Iceland
58 Siminn Iceland
59 Idea India
60 Hutchison  Indonesia
61 Indosat Indonesia
62 Axis Indonesia
63 Korek Telecom  Iraq
64 Zain Iraq
65 Asiacell Iraq
66  Pelephone Israel
67 cellcom Israel
68 Orange  Israel
69 Telecom  Italy
70 Vodafone Italy 
71 Softbank Japan
72 Docomo Japan
73 Zain Jordan
74 Umniah Jordan
75 Orange Jordan 
76 K'cell   Kazakhstan
77 Mobily  KSA
78 STC KSA
79 Zain KSA
80 Wataniya Kuwait
81 Viva Kuwait
82 Zain Kuwait
83 TIGO Laos
84 LMT Latvia
85 P&T  Luxembourg
86 Celcom Malaysia
87 Maxis  Malaysia
88 Digi  Malaysia
89 Wataniya Maldives
90 Vodafone  Malta
91 Go Mobile Malta
92 Emtel  Mauritius 
93 Telefonica  Mexico
94 Telcel  Mexico
95 Moldcell Moldova
96 I am Morocco
97 Wana  Morocco
98 Meditelecom Morocco 
99  KPN Netherlands (Holland) 
100 Zain Nigeria
101 Network  Norway 
102 Aero Mobile Norway 
103 Oman mobile Oman
104 Nawras Oman
105 Ufone Pakistan
106 Digicel Panama
107 Telefonica Panama 
108 Nextel  Peru
109 Telefonica Moviles Peru
110 TMN Portugal
111 Optimus Portugal
112 Claro  Puerto Rico
113 Vodafone Qatar
114 Qtel Qatar
115 Orange Romania
116 Vimpelcom  Russia
117 MTS Russia
118 Motiv  Russia
119 Tigo Rwanda 
120 San Marino Telecom San Marino
121 Tigo Senegal
122 SingTel Mobile  Singapore
123 Starhub Singapore
124 Tusmobile  slovenia
125 Vodafone Spain
126 Orange Spain
127 Telefonica Spain
128 Tigo Srilanka
129 Mobitel  Srilanka 
130 Zain Sudan
131 Tele2 Sweden
132 Telia Sonera  Sweden
133 Telenor Sweden
134 Orange Switzerland
135 On Air Switzerland
136 Swisscom  Switzerland 
137 Sunrise Switzerland 
138 Taiwan Mobile  Taiwan 
139 Vibo  Taiwan 
140 Vodacome Tanzania
141 TIGO MIC / MOBITEL Tanzania
142 Zain  Tanzania
143 TrueMove Thailand
144 Orange Tunisie
145 tunisietelecom  Tunisie
146 Turkcell Turkey
147  Turk Telekom_Avea  Turkey
148 Vodafone Turkey
149 Etisalat UAE
150 DU UAE
151 Thuraya UAE
152 MTN Uganda
153 Vodafone Uk
154 T-Mobile  UK
155 UMC Ukrain
156 Antel  Uruguay
157 Telefónica Móviles/ Abiatar Uruguay
158 AT&T  USA
159 Nextel USA
160 T-Mobile USA
161 Eagle Mobile Sh.a. Albania
162 Nova Iceland
163 Viva Cell Armenia
164 Vip Macedonia
165 Vip serbia
166 viva  bahrain 
167 unicom china
168 Bakcell Azerbijan
169 Korek Telecom  Iraq
170 North East Colorado  USA
171 MAHANAGAR  MAURITIUS
172 Movicel ANGOLA
173 Expresso  SENGAL
174 Nextel  chile
175 Polkomtel Poland
176 Telenor Norway
177 Telkomsel Indonesia
178 Simobile  Slovenia
179 Airtel  Tchad

 


What are the roaming prices for Postpaid and Prepaid subscribers?

 

 

Travel and stay connected to your family...

 

The standard rates for Postpaid subscribers:

 

 

Satellite

Tunisia

Rest of the world

North America & Canada

South America & Europe

Other Arab countries & UAE

Jordan (Roaming on Orange,Umniah)

GCC without UAE

Call Destination

20

13.5

10.5

9.5

9.5

13.5

9.2

5.5

Palestine

20

4.5

4

4

4

4.5

4

3

Local

25

14

13

12

12

14

10

9

International

5

1.8

1.8

1.8

1.8

1.8

1.8

1.8

SMS

10

5

5

5

1.5

1.5

1.5

1.5

MTC

 

 

 


The standard rates for Prepaid subscribers:

 

 

Satellite

 

 

Tunisia

Rest of the world

North America & Canada

South America & Europe

Other Arab countries & UAE

Jordan (Roamin on Jordan and Umniah)

GCC without UAE

Call Destination

23

15.5

12

11

11

15.5

10.5

6.5

Palestine

23

5

4.5

4.5

4.5

5

4.5

3.5

Local

28.8

16

15

14

14

16

11.5

10.4

International

5.8

2

2

2

2

2

2

2

SMS

11.5

6

6

6

1.7

1.7

1.7

1.7

 

 

 

 

 

·The international roaming is not subject to Value Added Tax.

 


How can I listen to my voice mail and send SMS while roaming?

 

To listen to your voicemail from any place in the world while roaming internationally,call +970(2)599578903 and follow the instructions. Kindly note that this is a paid call as the rate of calling to Palestine.


How to bar and divert calls?

 

Barring calls:

You can bar calls by programming the device manually as follows:

Menu-call settings-barring-barring all incoming calls

 

Diverting calls:

You can divert your calls unconditionally to the voice mail manually as follows:

Menu-Divert-All calls-972591205

Kindly note that call diversion is considered as an outgoing call to the number of the recipient, whether internationally or locally.


 
 
 
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