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With the roaming service, you are free to go almost everywhere  and stay connected with more than one million and a half subscribers.

Jawwal now deals with 436  operators in170 countries worldwide. We always seek finding you new operators



 

International roaming

With the international roaming service, nothing can prevent you from keeping in touch with everyone, whenever and wherever you are in the world. Numerous networks in the world are now available to choose from that can make you feel safer, more comfortable and more communicative. You will be able to keep up with all uncompleted issues before travelling and with comfort. You get more information about all matters related to international roaming that is included in Postpaid plans. Read the details.

 


  • Ahel Service
  • “Amman in the Heart” Service

    You can now use the roaming service through Zain and Orange Jordan networks with distinctive rates for outgoing calls, and receive calls from Jawwal, Zain and Orange Jordan networks free of charge.

    You can also enjoy a variety of daily, weekly and monthly internet bundles while roaming on Zain Jordan network only.

    To enjoy the bundles, please call *360#

    Postpaid bundles

    Monthly Bundle

    Rate of Bundle / NIS

    3GB

    29

    7GB

    59

     

    • Receive calls from Jawwal, Zain and Orange Jordan networks free of charge.
    • Outgoing calls to your family for 0.75NIS per minute towards Jawwal while roaming on “Zain Jordan” and “Orange Jordan”; please note that the charging unit is in minutes.
    • Make calls towards the other Palestinian and Jordanian networks for 0.99NIS per minute.
    • Send SMS with low and competitive rates.
    • The offer is valid until 31/12/2016.

    Destination

    Unit

    Rate per Minute (NIS)

    Incoming calls from Jawwal, Zain and Orange Jordan

    Minute

    Free

    Calls towards Jawwal

    Minute

    0.75

     Calls towards other Palestinian and Jordanian networks

    Minute

    0.99

    Incoming calls from the other destinations except for Jawwal, Zain and Orange Jordan

    Minute

    0.89

    International Calls

    Minute

    12.00

    Calls towards Israeli networks

    Minute

    12.00

    Thuraya (88216)

    Minute

    25.00

    Artificial Satellites

    Minute

    65.00

    SMS

    SMS

    0.49

    Towards 111, 1122, 1234

    Minute

    0.39

    Towards voicemail *551

    Minute

    0.12

    Internet services

    MB

    4.45

    *Rates above are not subject to VAT

    Notes:

    • Charging is not based on relative basis when subscribing to the internet bundles. Please note that the rate per kilobyte after using the bundle or before your purchase it is 0.04NIS per 10KB.
    • The bundles are not automatically renewed.
    • The offer is valid until 31/12/2016.

    General Information:

    Subscribers who are roaming using Zain and Orange Jordan networks can make calls towards the Customer Service Center (111) free of charge.

    For more information, please call 111

     

     

  • In-flight Roaming
  •  

    This service enables you to call and text on board 40 airplanes especially equipped for this service while flying on the airlines of Saudi Arabia, Jordon, Oman, Qatar, Libya, Kuwait, Britain, and Portugal, in addition to Asia Air.

    This service will be available at an altitude of 4000 m, but it can't be used on taking off and landing. It will be announced by the aircraft crew.

     

    Rates:

    On air:

    ·Receiving calls: 7 NIS / min

    ·Sending SMS: 3 NIS / message

    ·Internet service: 88 NIS / MB

    ·Making calls: 11 NIS / min

    AeroMobil:

    ·Receiving calls: 7 NIS / min

    ·Sending SMS: 4 NIS / message

    ·Making calls: 20 NIS / min

    ·Internet service: 70 NIS / MB

  • How to get this service?
  •  

    To get international roaming service, you need to be a Postpaid subscriber and all your dues are paid.

     

    You need to do the following:

    ·Fill in the service application form.

    ·Pay the retrieved insurance either in cash or by bank guarantee.

    ·This process is accomplished only through   visiting subscriber service centres and can't be done on the phone.

     

    If you would like to suspend the service, you need to visit  the subscriber service centres and fill in a suspension form to retrieve your insurance in cash or by bank guarantee.

    If you would like only to receive calls and send and receive short messages, you can request the service through calling 111.

     

  • What are the countries that have Mobile Internet agreement with Jawwal?
  •  

    Live Operators
    No. Operator Country
    1 Djezzy  Algeria
    2 Personal Argentina
    3 Telefonica Moviles Argentina
    4 Telstra Australia
    5 Zain Bahrain
    6 MTS Belarus
    7 Life Belarus
    8 Base  Belgium
    9 Belgacom Mobile Belgium
    10 TIGO Telecel Bolivia Bolivia
    11 BH Telecom Bosnia
    12 TIM Brazil
    13 Vivo Brazil
    14 Vivacom Bulgaria
    15 Mobiltel Bulgaria
    16 TMIC (hello) Cambodia
    17 CamGSM Cambodia
    18 Rogers Canada
    19 Bell Canada
    20 Telus Canada
    21 Cable & Wireless Channel Island
    22 Telefónica Móviles Colombia
    23 TIGO Movil Colombia
    24 Vodacom Congo
    25 TIGO Oasis Congo DRC
    26 VIP Croatia
    27 Tele2  Croatia
    28 T-Mobile Czech Republic 
    29 MTN Côte d'Ivoire 
    30 TDC  Denmark 
    31 Telia Sonera   Denmark 
    32 Alegro Ecuador
    33 Vodafone Egypt
    34 Etisalat Egypt
    35 Mobinil Egypt
    36 Telefónica Móviles El Salvador
    37 Telemovil/ TIGO EL Salvador EL Salvador
    38 Elisa Estonia
    39 EMT Estonia
    40 Digicel Fiji Fiji
    41 Orange France
    42 Qcell  Gambia 
    43 Geocell Georgia
    44 Eplus Germany
    45 T-Mobile Germany
    46 Zain  Ghana
    47 Vodafone Greece
    48 Wind Greece
    49 Telefonica Guatemala
    50 MIC (Comcel) Guatemala
    51 Comcel Haiti
    52 Tigo Honduras
    53 SmarTone/Vodafone  Hong Kong
    54 CSL Hongkong
    55 Peoples HongKong
    56 PCCW Hongkong
    57 Viking Wireless - IMC Iceland - Worldcell Iceland
    58 Siminn Iceland
    59 Idea India
    60 Hutchison  Indonesia
    61 Indosat Indonesia
    62 Axis Indonesia
    63 Korek Telecom  Iraq
    64 Zain Iraq
    65 Asiacell Iraq
    66  Pelephone Israel
    67 cellcom Israel
    68 Orange  Israel
    69 Telecom  Italy
    70 Vodafone Italy 
    71 Softbank Japan
    72 Docomo Japan
    73 Zain Jordan
    74 Umniah Jordan
    75 Orange Jordan 
    76 K'cell   Kazakhstan
    77 Mobily  KSA
    78 STC KSA
    79 Zain KSA
    80 Wataniya Kuwait
    81 Viva Kuwait
    82 Zain Kuwait
    83 TIGO Laos
    84 LMT Latvia
    85 P&T  Luxembourg
    86 Celcom Malaysia
    87 Maxis  Malaysia
    88 Digi  Malaysia
    89 Wataniya Maldives
    90 Vodafone  Malta
    91 Go Mobile Malta
    92 Emtel  Mauritius 
    93 Telefonica  Mexico
    94 Telcel  Mexico
    95 Moldcell Moldova
    96 I am Morocco
    97 Wana  Morocco
    98 Meditelecom Morocco 
    99  KPN Netherlands (Holland) 
    100 Zain Nigeria
    101 Network  Norway 
    102 Aero Mobile Norway 
    103 Oman mobile Oman
    104 Nawras Oman
    105 Ufone Pakistan
    106 Digicel Panama
    107 Telefonica Panama 
    108 Nextel  Peru
    109 Telefonica Moviles Peru
    110 TMN Portugal
    111 Optimus Portugal
    112 Claro  Puerto Rico
    113 Vodafone Qatar
    114 Qtel Qatar
    115 Orange Romania
    116 Vimpelcom  Russia
    117 MTS Russia
    118 Motiv  Russia
    119 Tigo Rwanda 
    120 San Marino Telecom San Marino
    121 Tigo Senegal
    122 SingTel Mobile  Singapore
    123 Starhub Singapore
    124 Tusmobile  slovenia
    125 Vodafone Spain
    126 Orange Spain
    127 Telefonica Spain
    128 Tigo Srilanka
    129 Mobitel  Srilanka 
    130 Zain Sudan
    131 Tele2 Sweden
    132 Telia Sonera  Sweden
    133 Telenor Sweden
    134 Orange Switzerland
    135 On Air Switzerland
    136 Swisscom  Switzerland 
    137 Sunrise Switzerland 
    138 Taiwan Mobile  Taiwan 
    139 Vibo  Taiwan 
    140 Vodacome Tanzania
    141 TIGO MIC / MOBITEL Tanzania
    142 Zain  Tanzania
    143 TrueMove Thailand
    144 Orange Tunisie
    145 tunisietelecom  Tunisie
    146 Turkcell Turkey
    147  Turk Telekom_Avea  Turkey
    148 Vodafone Turkey
    149 Etisalat UAE
    150 DU UAE
    151 Thuraya UAE
    152 MTN Uganda
    153 Vodafone Uk
    154 T-Mobile  UK
    155 UMC Ukrain
    156 Antel  Uruguay
    157 Telefónica Móviles/ Abiatar Uruguay
    158 AT&T  USA
    159 Nextel USA
    160 T-Mobile USA
    161 Eagle Mobile Sh.a. Albania
    162 Nova Iceland
    163 Viva Cell Armenia
    164 Vip Macedonia
    165 Vip serbia
    166 viva  bahrain 
    167 unicom china
    168 Bakcell Azerbijan
    169 Korek Telecom  Iraq
    170 North East Colorado  USA
    171 MAHANAGAR  MAURITIUS
    172 Movicel ANGOLA
    173 Expresso  SENGAL
    174 Nextel  chile
    175 Polkomtel Poland
    176 Telenor Norway
    177 Telkomsel Indonesia
    178 Simobile  Slovenia
    179 Airtel  Tchad

     

  • What are the roaming prices for Postpaid and Prepaid subscribers?
  •  

     

    Travel and stay connected to your family...

     

    The standard rates for Postpaid subscribers:

     

     

    Satellite

    Tunisia

    Rest of the world

    North America & Canada

    South America & Europe

    Other Arab countries & UAE

    Jordan (Roaming on Orange,Umniah)

    GCC without UAE

    Call Destination

    20

    13.5

    10.5

    9.5

    9.5

    13.5

    9.2

    5.5

    Palestine

    20

    4.5

    4

    4

    4

    4.5

    4

    3

    Local

    25

    14

    13

    12

    12

    14

    10

    9

    International

    5

    1.8

    1.8

    1.8

    1.8

    1.8

    1.8

    1.8

    SMS

    10

    5

    5

    5

    1.5

    1.5

    1.5

    1.5

    MTC

     

     

     


    The standard rates for Prepaid subscribers:

     

     

    Satellite

     

     

    Tunisia

    Rest of the world

    North America & Canada

    South America & Europe

    Other Arab countries & UAE

    Jordan (Roamin on Jordan and Umniah)

    GCC without UAE

    Call Destination

    23

    15.5

    12

    11

    11

    15.5

    10.5

    6.5

    Palestine

    23

    5

    4.5

    4.5

    4.5

    5

    4.5

    3.5

    Local

    28.8

    16

    15

    14

    14

    16

    11.5

    10.4

    International

    5.8

    2

    2

    2

    2

    2

    2

    2

    SMS

    11.5

    6

    6

    6

    1.7

    1.7

    1.7

    1.7

     

     

     

     

     

    ·The international roaming is not subject to Value Added Tax.

     

  • How can I listen to my voice mail and send SMS while roaming?
  •  

    To listen to your voicemail from any place in the world while roaming internationally,call +970(2)599578903 and follow the instructions. Kindly note that this is a paid call as the rate of calling to Palestine.

  • How to bar and divert calls?
  •  

    Barring calls:

    You can bar calls by programming the device manually as follows:

    Menu-call settings-barring-barring all incoming calls

     

    Diverting calls:

    You can divert your calls unconditionally to the voice mail manually as follows:

    Menu-Divert-All calls-972591205

    Kindly note that call diversion is considered as an outgoing call to the number of the recipient, whether internationally or locally.

National Roaming

 

Dear Jawwal subscriber, for more connectivity and more choices,

we provide you with local roaming service to stay connected whenever you are. Local networks are the other networks in Palestine such as Orange, Cellcom and Pelephone.


  • How can I roam on local networks inside Palestine?
  •  

     

    ·The service is automatically activated.

    ·You can use your mobile phone in all areas.

    ·No subscription or insurance fees are required for this service.

  • What is the local roaming rate?
  •  

    What is the local roaming rate?

     

     

    Making calls

    Roaming on Partner (Orange)

    Roaming on Cellcom

     Roaming on Pelephone

    Outgoing calls to Jawwal

    0.43 /0.60

    0.75

    0.75

    Outgoing calls – local "except Jawwal"

    0.69

    1.14

    1.14

    Incoming calls

    free

    0.52

    0.52

    SMS- all destinations per each outgoing SMS

    0.3

    0.9

    0.76

    Mobile Internet/ MB

    5

     5  5

     

    ·The above rates do not include VAT.

     

    ·Call 111 to inquire about the rates for outgoing calls to other countries in local roaming

Roaming in Palestine

Welcome to Palestine... You are now on the sacred territories and hosted by Jawwal.

You will enjoy up to 99% coverage and all available services where you can benefit from information, entertainment and quick communication.

SMS

·Call Waiting

·Diverting calls

·Call barring

·Mobile Internet

Before coming to Palestine, pay attention to the followings:

·Make sure there is an international roaming agreement between your network and Jawwal.

·Make sure you subscribe to the International Roaming Service.

·Make sure that your cellular phone to be used in Palestine works with 900 MHz frequency.

How can I get help?

If you encounter any problem in choosing Jawwal network or while roaming on Jawwal's network, please contact our customer service staff who are available 24 hours a day, 7 days a week at the following numbers:

·From your cellular phone: (111)

·From any landline in Palestine: (1800 - 59 - 059)

·From your cellular phone or any landline :0599578999 - 00972599578999 - 00970599578999

 You can visit one of our outlets covering all Palestinian cities.


 
 
 
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